Order Management Specialist
TruRoots was created with a clear vision...to nourish our families, community, and planet from root to fruit. Grounded in our unmistakable legacy of passion, integrity, and quality-you-can-taste, TruRoots Company is committed to producing delicious products that nourish from farm to fridge! We continue to give back to the planet through sustainable practices, including waste reduction, water conservation, renewable electricity, and a Zero Waste to landfill facility.
Our family of brands includes R.W. Knudsen Family, a pioneer since 1961 in fruit & vegetable juices, setting the gold standard for quality, innovation, and taste; TruRoots organic grain-based foods; and Santa Cruz Organic beverages and apple sauces sustainably sourced since the 1970s.
Are you ready to play a pivotal role in creating outstanding customer experiences? Join our team as an Order Management Specialist and become the driving force behind fast, efficient, and seamless order fulfillment! In this high-impact position, you’ll take charge of the entire order process—from start to finish—ensuring every detail exceeds our customers’ expectations.If you love solving problems, thrive in fast-paced environments, and have a passion for delivering top-notch service, this is the perfect opportunity for you! Bring your analytical mindset and commitment to excellence, and help us build strong relationships with customers and business partners through exceptional communication and proactive support. Step up and be the difference in an exciting, results-driven team!
Order Management Specialist
The Order Management Specialist is responsible for day-to-day execution of efficient order fulfillment and the active management of all stages of the order management process. This role demands a strong customer service orientation, quick resolution of order-related issues, strong problem-solving skills, and the ability to analyze and interpret data to support decision making.
The position plays a critical role in maintaining and strengthening relationships with customers and business partners by delivering exceptional service and communication.
Duties and Responsibilities:
- Review purchase orders from retail accounts via EDI and email, ensuring accurate pricing, inventory availability, and shipping requirements.
- Process and track purchase orders from receipt to shipment confirmation across multiple customer accounts
- Communicate out-of-stocks and any ship-window adjustments to the customer(s) and internal sales team
- Partner with warehouse and transportation teams to ensure on-time delivery and adherence to KPIs
- Serve as the primary point of contact for order-related inquiries, providing timely and professional responses
- Build strong relationships with customers and internal stakeholders to understand expectations and deliver solutions
- Troubleshoot and resolve EDI-related issues efficiently
- Research and validate deductions, claims, and chargebacks, participating in process improvement initiatives to minimize fines and discrepancies
- Process sample orders for sales, marketing, and leadership teams
- Assist with troubleshooting and resolution of EDI order issues
- Maintain accurate records of customer information, expectations and requirements
Required Experience and Skills:
- 3+ years of experience in order management, preferably in the consumer-packaged goods (CPG) industry.
- Working knowledge of EDI; experience with SPS Commerce is a plus.
- Proficiency in ERP systems, preferably NetSuite.
- Strong customer service skills with a commitment to timely communication.
- Effective troubleshooting and problem-solving abilities with a focus on root cause resolution.
- Ability to identify and implement process improvements.
- Excellent prioritization, time management, and organizational skills with a high sense of urgency.
- Strong analytical skills for data management and reporting.
- Professional verbal and written communication skills.
- Experience with Amazon order processing is a plus.
We Offer a comprehensive benefits package that includes:
401(k) with 6% match
Medical, Dental, Vision, LTD, STD and Life insurance
Vacation and Sick time
TruRoots is an equal opportunity employer. We are committed to ensuring equal employment opportunities for all employees and applicants for employment without regard to race, color, religion, sex, natural origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by applicable law.
In compliance with federal and state employment laws, TruRoots, prohibits discrimination against employees and applicants based on these protective characteristics this policy applies to all aspects of employment, including recruitment hiring promotion, transfer compensation, benefits, training, and termination.
We are dedicated to creating a diverse and inclusive work environment, where all employees are treated with dignity, respect and fairness our commitment to diversity extends beyond compliance with the law it is integral to our culture and central to our success as an organization.
Equal Employment Opportunity
TruRoots is an equal-opportunity employer. We are committed to ensuring equal employment opportunities for all employees and applicants for employees and applicants for employment without regard to race, color, religion, sex, natural origin, age, disability, sexual orientation, gender identity, or any other characteristics protected by applicable law.
In compliance with federal and state employment laws, TruRoots prohibits discrimination against employees and applicants based on these protective characteristics. This policy applies to all aspects of employment including recruitment, hiring, promotion, transfer compensation, benefits, training, and termination.
We are dedicated to creating a diverse and inclusive work environment where all employees are treated with dignity, respect, and fairness. Our commitment to diversity extends beyond compliance with the law. It is integral to our culture and central to our success as an organization.